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What does the transformation to a visitor-centered approach do for a museum? How are museums made relevant to a broad range of visitors of varying ages, identities, and social classes? Does appealing to a larger audience force museums to "dumb downż their work? Based on a study of ten innovative American and European collections based museums, Samis and Michaelson answer these key questions. The book:ż describes key institutions that have opened the doors to a wider range of visitors;ż addresses the internal struggles to reorganize and democratize these institutions;ż uses case studies, interviews and additional resources to help museum professionals implement a visitor-centered approach
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