Над 4 милиона заглавия на английски и други езици! Открийте новата си история още днес! Безплатна доставка за поръчки над 69.99€

Проверка на състоянието на поръчката

Станете част от общност от любители на книгите от цял свят и получавате много предимства. Създай на безплатен акаунт

Безплатна доставка със Еконт над 69.99 €

Куриер Speedy 3.49 € Пункт на Speedy 3.49 € ЕКОНТ 3.99 € Еконтомат/Офис на Еконт 3.99 € Ekont Box 3.99 € Sameday 3.99 € Sameday box 3.99 € Box Now 3.99 €

Контакт

Как се пазарува?

Помощ

Моят акаунт

▸ Празна :-(

Customer Experience Manual, The

How to design, measure and improve customer experience in your business

Alan Pennington

Език

Английски език

Книга С меки корици

Код Либристо: 10018159

Издателство PEARSON Education Limited, септември 2016

Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the p... Цялото описание

Код Либристо: 10018159

47 b

19.58 €

38.30 лв

Външен склад Изпращаме след 3-5 дни

До 30 дни за връщане на стоки

Клиентите са закупили също

Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service John Goodman

С меки корици

20.31 € 39.72 лв

Customer Data Platforms Christopher B. O'Hara

С твърди корици

19.48 € 38.10 лв

Ten Principles Behind Great Customer Experiences, The Watkinson Matthew

С меки корици

25.64 € 50.16 лв

Universal Principles of Design William Lidwell

С меки корици

49.38 € 96.57 лв

Marketing 4.0 Philip Kotler

С твърди корици

22.69 € 44.38 лв

Customer Relationship Management 50minutes

С меки корици

14.40 € 28.16 лв

Experience Economy, With a New Preface by the Authors B. Joseph Pine Ii

С твърди корици

26.89 € 52.59 лв

The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists Shep Hyken

С меки корици

15.80 € 30.90 лв

Experience Design for Customer Service: How To Go From Mediocre To Great! Mark Stanley Pmp

С меки корици

14.81 € 28.98 лв

Customer Understanding: Three Ways to Put the "Customer" in Customer Experience (and at the Heart of Your Business) Annette Franz

С меки корици

28.39 € 55.53 лв

Next Generation Customer Experience Vineetha Raveendran

С меки корици

18.44 € 36.07 лв

Lonely Planet Cyprus Lonely Planet

С меки корици

15.95 € 31.21 лв

The Customer Mindset: Thinking Like Your Customer To Create Remarkable Results Joe DeRosa

С меки корици

10.36 € 20.26 лв

Content Marketing: How to Build a Great Brand and Gain High Loyalty Customer Justin Gibbs

С меки корици

15.23 € 29.79 лв

Winning at Social Customer Care Dan Gingiss

С меки корици

8.54 € 16.71 лв

Getting the Most Out of Your Crm: 25 Tips to Increase Adoption, Maximize Value and Increase Profits from Your Customer Relationship Management System Ww Chee

С меки корици

7.61 € 14.89 лв

Customer Centricity Peter Fader

С меки корици

14.30 € 27.96 лв

What Your Customer Wants and Can't Tell You Melina Palmer

С меки корици

15.07 € 29.48 лв

Customer Rules Lee Cockerell

С твърди корици

20.67 € 40.43 лв

The X in CX Sunny Bindra

С меки корици

12.07 € 23.60 лв

The Customer Experience Dictionary: Everything You Ever Wanted To Know About CX Ben Phillips

С меки корици

13.93 € 27.25 лв

How to Get to Know your Customer Katie Tucker

С меки корици

10.67 € 20.87 лв

Nudge Richard H. Thaler

С меки корици

13.21 € 25.83 лв

Think Human: The Customer Experience Revolution in the Digital Age Olivier Duha

С меки корици

34.25 € 66.98 лв

Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business. From Customer Journey Mapping to using Big Data, this is the ultimate Customer Experience manual for businesses, whatever the size of your company. Split into two parts, you'll discover: - Why customer experience is so important in business - and how it applies to you - How to use customer experience tools in your business - step by step guides on how to use CX metrics and how to learn from them Alongside the theory and practical how-to guidance, there will be a range of examples of 'thinking differently' about everyday situations to engage the reader. Plus, with case studies from International Companies, readers will discover not only what works well but also the hard lessons they have learned. The Customer Experience Book shows you how to understand, measure and improve customer experience in your business, whatever your level.