Making Change Work

Creating and demonstrating value from change initiatives, projects and programs is the mandate of the day. Programs and processes are held to a new level of accountability; they must demonstrate value beyond the activity itself. However, according to an ATD and ROI Institute study, only 8% of CEOs are currently seeing business impact data from their initiatives. When the failure of such initiatives is explored, the primary reason identified is in organizations' failure to align projects to business needs from the beginning, and failure to transfer knowledge into action. Whether due to organizational culture or supervisors not fully getting behind the project, something in the system prevents the change from being embedded. Underpinned by decades of research and application, this book will show that the lynchpin that connects change initiatives and ultimate success, including impact and ROI, is behavioural change. For the first time, Making Change Work brings together the ROI Institute's established methodology for aligning projects and programs to business needs and for evaluating impact and ROI, with the Turning Learning Into Action methodology developed by Emma Weber to support learning transfer. It offers a step-by-step process that partners with any business initiative that requires behavioural change, providing the critical link bridging the knowledge and application. At the heart of the methodology is a framework for reflective conversation, ensuring accountability and aligning people to the desired outcomes. Cutting through complex change theory, this book will be a 'how to' guide, providing an end-to-end approach to solve the problem that businesses have grappled with for so long of change projects that don't deliver business impact. It includes real life case studies on how organizations are using the framework to create successful outcomes that are not just demonstrated but that are delivered and measurable. It is ideal for any professional who is embarking on any organizational initiative requiring change and evaluation of the subsequent ROI, whether it is a learning initiative, quality initiative or change initiative.