Контакт
Как се пазарува?
Доставка
Наръчник за пазаруване
Queue Management System
Strategies for Controlling and Routing Calls in a Contact Center
Английски език
127 b
30 дни за връщане на стоката
Клиентите са закупили също
/
Календар
19.77
€
38.66 лв
/
С твърди корици
125.19
€
244.84 лв
/
С меки корици
65.97
€
129.03 лв
A call center is defined as any group whose principal business activity is talking on telephone to customers or prospects. There is no doubt that call centers are today a booming sector in Pakistan and all over the world. We are here to propose the most suitable and best strategy for call center queue management. It will incorporate important features of call center queues and it will produce results that are different from those produced by the more usual models. The analytic approach is easy to apply and is used to offer some interesting insights for call center queue management. We usually come across lots of complaints from the consumer when they have to contact some representative of the company by going through hours of hold time. In this crucial hour, two things play an important role, the call management and the quality of the service. If the company will have high number of abandoned calls, it means that they have a huge number of irate customers which would really think hard before going for the same company for any kind of business next time.
Информация за книгата
Английски език
Подарете тази книга днес
Лесно е
1 Добавете книгата в количката си и изберете Доставка като подарък 2 В замяна ще ви изпратим ваучер 3 Книгата ще пристигне на адреса на получателяМоже би ще Ви заинтересува
/
С меки корици
19.25
€
37.65 лв
/
С твърди корици
277.95
€
543.62 лв
/
С твърди корици
33.50
€
65.52 лв
/
С меки корици
16.51
€
32.30 лв
/
С меки корици
35.93
€
70.27 лв
Здравейте! Аз съм Libroamiko, вашият книжен съветник.
Как мога да ви помогна?