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Service facility design, customer quality perceptions and facility use

Name: Service facility design, customer quality perceptions and facility use
Brand: LAP Lambert Academic Publishing
SKU: 06994598
Price: 63.98 EUR
Availability: InStock
Author: Alvin Lee
ISBN: 9783838330808

The perceptions of spectators in non-team-based leisure-sport stadiums

Alvin Lee

Език

Английски език

Книга С меки корици

Код Либристо: 06994598

Издателство LAP Lambert Academic Publishing, ноември 2009

The physical environment of stadium facilities was found to significantly affect spectators satisfa... Цялото описание

Код Либристо: 06994598

155 b

63.98 €

125.14 лв

Външен склад Изпращаме след 8-11 дни

До 30 дни за връщане на стоки

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The physical environment of stadium facilities was found to significantly affect spectators satisfaction during visits. This book reports the results of a study using motor vehicle, dog and horse racing stadiums. At these venues, facility aesthetics, cleanliness and accessibility to different service areas were significantly and positively associated with customer evaluations of the quality of their visit. In turn, visit-quality was found to have a significant positive relationship with the length of their visit and the spectators intentions to return to the venue. This appears to be the first study of how spectators in non-team-based leisure stadiums viewed the physical built-environment. It is also the first to report on how these types of built environments affects visitation behavior.