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Free delivery for orders over 69.99€

Driven to Delight

Name: Driven to Delight
Brand: Brilliance Audio
SKU: 40380763
Price: 38.48 EUR
Availability: InStock
Author: Joseph A. Michelli
ISBN: 9781480595736

Delivering World-Class Customer Experience the Mercedes-Benz Way

Joseph A. Michelli

Language

English

Audiobook MP3

Libristo code: 40380763

Publishers Brilliance Audio, December 2015

New York Times bestselling author shares an inside look at how Mercedes-Benz transformed themselves... Full description

Libristo code: 40380763

93 b

38.48 €

75.27 лв

In stock Immediate digital delivery

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New York Times bestselling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization.Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.The author worked closely with leaders inside the organization to understand the customer experience transformation as a top operational and cultural priority for Mercedes-Benz. This audiobook gives readers an exclusive, all-access look at senior leadership's vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver the best customer experience.