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Assessing Service Quality

Satisfying the Expectations of Library Customers

Language EnglishEnglish
Book Paperback
Book Assessing Service Quality Peter Hernon
Libristo code: 11034411
Publishers Amer Library Assn, May 2015
Academic and public libraries are continuing to transform as the information landscape changes, expa... Full description
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86.21 €
168.61  лв
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Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and accountability. Since Assessing Service Quality premiered

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About the book

Full name Assessing Service Quality
Author Peter Hernon, Ellen Altman, Robert E. Dugan
Language English
Binding Book - Paperback
Date of issue 2015
Number of pages 218
EAN 9780838913086
ISBN 0838913083
Libristo code 11034411
Publishers Amer Library Assn
Weight 539
Dimensions 222 x 279 x 19

Categories

Reference, Information & Interdisciplinary subjects > Library & information sciences / Museology > Library, archive & information management
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