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Customer Tells

Language EnglishEnglish
Book Paperback
Book Customer Tells John Futterknecht
Libristo code: 33484013
Publishers Optimum Press, November 2020
What do championship poker players and world-class salespeople have in common?The ability to read pe... Full description
? points 42 b
17.26 €
33.76  лв
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What do championship poker players and world-class salespeople have in common?
The ability to read people.

Customers "tell" us how to deliver the highest levels of service. If we pay attention to them,
listen to their words, and observe their behavior, they will guide us to do the following:

• Treat them the way they want to be treated.
• Meet and exceed their expectations.
• Provide a positive, predictable experience.
• Develop strong relationships and bonds.
• Tailor our approach to each individual.

Actress & Polyglot
EWA KASP for
Play video
Ewa Kasp
Libristo has the largest selection of foreign-language books. That’s why I buy my books there.

About the book

Full name Customer Tells
Author John Futterknecht, Ben Sorensen
Language English
Binding Book - Paperback
Date of issue 2020
Number of pages 256
EAN 9781735059310
ISBN 1735059315
Libristo code 33484013
Publishers Optimum Press
Weight 381
Dimensions 152 x 229 x 15

Categories

Economics, Finance, Business & Management > Business & Management > Sales & marketing > Market research
Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
Economics, Finance, Business & Management > Economics > Behavioural economics
Economics, Finance, Business & Management > Business & Management > Business communication & presentation
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