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Books in English > Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services > Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

Name: Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
Brand: HARPERCOLLINS LEADERSHIP
SKU: 39264076
Price: 17.49 EUR
Availability: InStock
Author: Micah Solomon
ISBN: 9781400242726

Micah Solomon

Language

English

Book Paperback

Libristo code: 39264076

Publishers HARPERCOLLINS LEADERSHIP, September 2022

What if you could protect your business against competitive inroads, once and for all?Customer servi... Full description

Libristo code: 39264076

43 b

17.49 €

34.21 лв

In stock at our supplier Shipping in 9-13 days

Up to 30 days for returns

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What if you could protect your business against competitive inroads, once and for all?

Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between.

Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty.

Soon, you'll be reaping the benefits of loyal customers who are:

less sensitive to price competition,
more forgiving of small glitches,
and, ultimately, who are "walking billboards" happily promoting your brand.

Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.