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Hospitality Reputation Management Process

Name: Hospitality Reputation Management Process
Brand: LAP Lambert Academic Publishing
SKU: 19548277
Price: 82.8 EUR
Availability: InStock
Author: Pasi Tuominen
ISBN: 9783659456701

Pasi Tuominen

Language

English

Book Paperback

Libristo code: 19548277

Publishers LAP Lambert Academic Publishing, November 2012

Internet and social networking services have made accessing information as easy as lifting a finger... Full description

Libristo code: 19548277

200 b

82.80 €

161.94 лв

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Internet and social networking services have made accessing information as easy as lifting a finger and consumer can easily 'Google' the cheapest airlines, find reviews and opinions online or look up the restaurant whose name was on the tip of their tongue. Organisations must focus on developing methods of reaching and servicing customers that appeal to a new generation and utilise the advantages of new media. Social networking services, (mobile) websites and location-based services are among the most recent forms of brand building and reputation management used by organisations to appeal to their stakeholders. The findings from nearly 200 hotels and restaurants worldwide suggest that the management of the hospitality reputation is continual, and requires resources and well-articulated integration to overall strategy. The study concludes it is possible to expand the exposure, and enhance the general feelings towards the company and its products and services, and that providing entertainment and non-factual conversation topics, besides responding to customer needs, are the most effective stimuli in the brand-related engagement enhancement and reputation management process.