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Managing Patient Expectations: The Art of Finding & Keeping Loyal Patients

Name: Managing Patient Expectations: The Art of Finding & Keeping Loyal Patients
Brand: John Wiley & Sons Inc
SKU: 04920032
Price: 81.98 EUR
Availability: InStock
Author: Susan Keane Baker
ISBN: 9780787941581

Susan Keane Baker

Language

English

Book Hardback

Libristo code: 04920032

Publishers John Wiley & Sons Inc, August 1998

Strategies for Building Satisfying Patient Relationships New England Healthcare Assembly This book f... Full description

Libristo code: 04920032

199 b

81.98 €

160.34 лв

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Strategies for Building Satisfying Patient Relationships New England Healthcare Assembly This book fills a huge void in the areas of medical education and the delivery of patient service. The clear advice about how to identify and respond to patient needs and preferences is essential reading for physicians and those who work with them. If the personal rewards of medicine are important to you, read this book. -Joseph A. Lieberman, III, chairman, department of family and community medicine, clinical professor of family medicine, Thomas Jefferson UniversityThis important resource describes how to develop the qualities of understanding, empathy, and compassion that help to meet and exceed patient expectations. Managing Patient Expectations is filled with realistic and cost-effective strategies for maintaining patient satisfaction, creating loyalty, and increasing referrals. Susan Keane Baker explains how to find out what patients really think and how physicians can best respond in a variety of situations. Co-published with the Healthcare Assembly Press.