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Not My Circus, Not My Monkeys: Why the Path to Transformational Customer Experience Runs Through Employee Experience

Language EnglishEnglish
Book Paperback
Book Not My Circus, Not My Monkeys: Why the Path to Transformational Customer Experience Runs Through Employee Experience Lance Gibbs
Libristo code: 16817813
Publishers Gallery Books, June 2017
The name of the game in business is to deliver an exceptional customer experience to consumers and c... Full description
? points 34 b
13.81 €
27.01  лв
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The name of the game in business is to deliver an exceptional customer experience to consumers and clients. But if a company's employee experience is subpar, the customer's experience will also suffer. Lance Gibbs, an authority on business process manageme

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About the book

Full name Not My Circus, Not My Monkeys: Why the Path to Transformational Customer Experience Runs Through Employee Experience
Author Lance Gibbs
Language English
Binding Book - Paperback
Date of issue 2017
Number of pages 206
EAN 9781619617001
ISBN 1619617005
Libristo code 16817813
Publishers Gallery Books
Weight 245
Dimensions 140 x 216 x 11

Categories

Economics, Finance, Business & Management > Business & Management > Management & management techniques > Management of specific areas > Personnel & human resources management
Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
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