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Service Engineering

Entwicklung und Gestaltung innovativer Dienstleistungen

Language GermanGerman
Book Book
Book Service Engineering Hans-Jörg Bullinger
Libristo code: 01560465
Publishers Springer-Verlag Berlin and Heidelberg GmbH & Co. KG, September 2005
Die schnelle und effiziente Realisierung innovativer Dienstleistungen stellt zunehmend einen Erfolgs... Full description
? points 384 b
159.06 €
311.10  лв
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Die schnelle und effiziente Realisierung innovativer Dienstleistungen stellt zunehmend einen Erfolgsfaktor für die Wettbewerbsfähigkeit von Dienstleistungsunternehmen dar. Dienstleistungen werden in der Praxis jedoch oft ad hoc", d.h. ohne systematische Vorgehensweise, entwickelt. Das Konzept des Service Engineering" beschreibt Vorgehensweisen, Methoden und Werkzeugunterstützung für die systematische Planung, Entwicklung und Realisierung innovativer Dienstleistungen. Ziel des Buches ist es, Wissenschaftlern und Praktikern gleichermaßen einen Überblick über den aktuellen Kenntnisstand wie auch über zukünftige Tendenzen im Service Engineering zu geben. Die Beiträge wurden für die Neuauflage aktualisiert, zusätzlich wurden Beiträge namhafter Autoren aus Wissenschaft und Praxis in wichtigen, aber bislang unbesetzten Themenfeldern aufgenommen.

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About the book

Full name Service Engineering
Author Hans-Jörg Bullinger, August-Wilhelm Scheer
Language German
Binding Book - Book
Date of issue 2005
Number of pages 844
EAN 9783540253242
ISBN 3540253246
Libristo code 01560465
Publishers Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
Weight 418
Dimensions 160 x 241 x 50

Categories

Economics, Finance, Business & Management > Business & Management > Management & management techniques > Knowledge management
Economics, Finance, Business & Management > Business & Management > Management & management techniques > Project management
Economics, Finance, Business & Management > Business & Management > Management & management techniques > Management of specific areas
Economics, Finance, Business & Management > Business & Management > Business mathematics & systems
Technology, Engineering, Agriculture > Technology: general issues > Engineering: general
Computing & Information Technology > Business applications > Enterprise software
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