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Servqualun

En la percepción de la calidad de la educación superior en las Ciencias Administrativas

Language SpanishSpanish
Book Paperback
Book Servqualun Marcela Reyes Pazos
Libristo code: 07171276
Publishers Publicia, April 2014
El propósito de esta investigación es analizar la relación que existe entre la importancia atribuida... Full description
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El propósito de esta investigación es analizar la relación que existe entre la importancia atribuida a las dimensiones que integran la calidad del servicio y la percepción de la calidad del servicio educativo de estudiantes de licenciatura. Destaca, por su relevancia, la creación y aplicación en el área de formación profesional de las ciencias administrativas el instrumento SERVQUALUN, donde se revelan nuevas dimensiones latentes en la percepción del servicio educativo universitario de los estudiantes investigados. El instrumento presenta un coeficiente alpha de Cronbach de 0.964.

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About the book

Full name Servqualun
Author Marcela Reyes Pazos
Language Spanish
Binding Book - Paperback
Date of issue 2014
Number of pages 144
EAN 9783639556049
ISBN 3639556046
Libristo code 07171276
Publishers Publicia
Weight 222
Dimensions 152 x 229 x 9

Categories

Economics, Finance, Business & Management > Business & Management > Management & management techniques
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